Service Assurance Program

Say goodbye to traditional service agreements.

Star Asset Security continually invests in cutting-edge technology and personnel with the knowledge to maintain, design, monitor and service any IT and physical security system in its entirety. Enhanced analytics, artificial intelligence and ongoing rigorous training keeps us ahead of the curve and allows us to fully manage your security, increase efficiency, protect your assets and provide an immediate ROI. Service Assurance through our ION Center offers managed services to proactively monitor, maintain and secure your company’s entire IT environment and physical security infrastructure.

Service Assurance uses a framework of people, processes and advanced technology with automation to ensure optimal service levels, promptly resolve issues and provide the highest possible uptime. Our IT-centric approach provides customers with a cost-efficient way to reduce liabilities, ensure compliance and increase safety. Managed services are reliable, secure and highly scalable, allowing for solutions to be tailored directly to your business needs. With Service Assurance, clients receive better visibility into operations, service level reporting, client portal, access to monitoring tools and complete end to end management.

Our Service Assurance Program Includes:

Service Desk Support

  • The ION Center is SLA based, providing a multiple location service desk with certified IT and Physical Security Technicians
  • Clients receive support for requests and incidents

Proactive Monitoring

  • We have built a secure Network Operations Center (NOC) and use advanced tools for monitoring physical security devices and IT networks
  • The ION Center provides a proactive response to alerts and incidents

Cyber Security

  • We provide advanced anti-malware endpoint protection and intrusion detection on managed devices, patching and ongoing firmware updates
  • 24/7 monitoring of IT and physical security device system health through our Network Operations Center (NOC). We investigate into suspicious activity and remediate potential device issues, infections and malicious software
  • 24/7 monitoring for infections and malicious activity through our Security Operations Center (SOC)

Field Support

  • The ION Center provides dispatch coordination for requests and incidents that can’t be resolved remotely
  • Service Level Agreement
  • Parts and labor included
  • Advanced RMA
  • Bi-annual preventative maintenance

Benefits of Managed Security Includes:

  • An immediate and tangible ROI by reducing internal man power
  • Ensure service through proactive monitoring and management which reduces liabilities, ensures compliance and increases safety
  • Increase physical security and cyber hardening
  • Remove the burden of fully managing your physical and IT security so you can focus on your business goals
  • Receive advanced data and better visibility into operations
  • Video verification reduces false alarm fines and provides priority emergency response

Ready for Effortless Security and an Immediate ROI?

Fill the form out below for more information or give us a call today at 877-801-1616